Guangdong Binmao New Building Materials Co., Ltd. provides comprehensive and diversified product customization services, aiming to provide customized solutions for customers with different needs. Whether it's wholesale bulk commodity customization or high-end whole house customization for end customers, we can provide professional design and production support according to your needs, ensuring that every customer can have a perfect product experience.

In order to ensure that every customer can enjoy a perfect product experience, Guangdong Binmao New Building Materials Co., Ltd. provides customers with one-stop technical support services, including:

Provide professional product recommendations and customized services based on customer needs.

Provide customers with detailed installation drawings and construction manuals to ensure a smooth construction process.

Regularly hold product usage and installation training to help customers improve their technical skills.

We provide timely and professional after-sales service to solve any problems that customers may encounter during use.

We provide standard after-sales service for all products, including:

For products that require installation, such as WPC wall panels, WPC flooring, grating panels, etc., we provide the following installation support:
 Installation training: Provide comprehensive installation training to customers to ensure that construction teams can install products correctly and quickly.
 On site guidance: In special circumstances, provide on-site installation guidance services to ensure smooth installation and achieve optimal results.
 Customized installation plan: Based on different project requirements, we can also provide customized installation plans to help customers achieve more efficient construction.

 Regular inspection: We recommend that customers regularly check the usage status of products, especially materials such as WPC wall panels and WPC flooring that have been in contact with daily wear and tear for a long time, to ensure that their functionality and appearance are well maintained.
 Problem solving: For malfunctions or damages caused by product quality issues, we promise to provide free repair services during the warranty period. If there is abnormal wear and tear, we will provide paid repair or replacement services.
 Product maintenance advice: We will provide customers with maintenance advice for different products, such as how to clean and avoid damage, to help customers extend the service life of their products.

 Customer feedback channels: We provide multiple contact methods (phone, email, online customer service, etc.) to receive customer feedback and suggestions at any time. Whether it's product quality, service experience, or any technical issues, we will actively respond and improve.
 Regular Follow up: We will conduct regular follow ups with customers to understand the product's usage status and potential issues. In this way, we can solve problems for customers at the earliest stage and ensure a consistent user experience.
 Long term cooperation support: We are always committed to establishing long-term cooperative relationships with our clients, providing continuous support and services to help their projects develop more smoothly in the future.

All of our products come with a 1-5 year warranty period (depending on the product type and contract terms). During the warranty period, if the product is damaged due to quality issues, we provide free repair or replacement services.